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Rules of Community Engagement

Rules of Community Engagement

 

A. 12 Features of A High Performing Unit1
Twelve Features of a High Performing Unit describes the components of how to be effective in delivering contract training to employers.

The Twelve Features of a High Performance Operation are taken by permission from a study conducted by the Center for Adult and Experiential Learning (CAEL) commissioned by the Ohio State Board of Regents (like the Board of Governors in California).

Words Map with collaboration and management

These are the ideals to which college programs should strive to achieve.
B. Ground Rules for Professional Internal Collaboration
The Model of a Supportive Campus describes what the institution should do to support the unit’s efforts (professional/personal collaboration).

The Model of a Supportive Campus is taken by permission from a study conducted by the Center for Adult and Experiential Learning (CAEL) commissioned by the Ohio State Board of Regents (like the Board of Governors in California). These are the ideal to which college programs should strive to achieve.

1. An actively supportive president or dean
As the prime advocate for the campus’s services to businesses, industries and public sector organizations, the president or dean fulfills three distinct responsibilities:

2. Employer services operations effectively connected to campus mission and activities
The campus actively encourages and facilitates appropriate, productive coordination among all campus operations – including the operation which develops, implements and maintains lasting, productive partnerships with corporate customers.
3. A director of employer services with strategic authority
To meet the needs of corporate customers, the individual responsible for services to employers has the flexibility to operate as a business within the academic environment. The campus enables the director to do business with business like business does business.
4. An employer services operation with differentiated, funded core positions
The campus supports crucial core positions in the business and industry operation as an indispensable investment. Critical staff is responsible for administration, sales, marketing and corporate services.
5. Hiring policies fully supportive of the employer services operation
In order to operate as a business in the market, the campus establishes and implements human resources policies that uniquely support the needs of customers from business and industry.
6. Employer services performance standards and processes that are tracked and continually improved
Even when business-friendly policies and systems are implemented, the campus has a reliable, standards-based process for ensuring fast, seamless service delivery.
7. Complementary marketing efforts
The campus systematically coordinates the marketing and advertising efforts of the campus at large with those of the employer service operation.
8. Budgetary policies supportive of the employer services operation
The campus promotes a system which enables the director of employer services to lead the operations with control of the operation’s budget, as well as a portion of the surplus which results… all with an eye toward becoming self-sufficient and reinvesting in the operation. As a result the campus does business with business like business does business.

Shaking hands

C. Consulting Skills1
1. Contract Ed Consulting Skills
Analytical Skills
Interpersonal Skills
Adaptability
Organizing
Oral Communication
Technical Knowledge
Sales Ability
Written Communication
Presentation Skills
Planning
Project Management
2. Contract Education Needs Assessment

Contract Education Needs Assessment Tool Kit FINAL_2018.docx

D. Marketing Skills
1. Market Plan Tool Kit

Contract Education Market Plan Tool Kit.pdf

2. Marketing Contract Education to a District

Marketing Contract Education to a District.pdf

3. Marketing CED to Employers

Marketing CED to employers.pdf

4. Marketing Activities2
E. Tracking Systems
1. Training/Trainee Data2
2. Financial System2
3. Customer Relationship Management (CRM) System2